Application management across every SAP deployment model
Five clients in food and beverage, education, chemicals and automotive · India and Indonesia
The need
Each client needed SAP to stay stable and keep improving, on a different platform: SAP ECC, S/4HANA on-premise, SAP Cloud ERP, Private and SAP Cloud ERP (public cloud).
What we did
- Food and beverage, North India (S/4HANA on-premise): issue resolution, root-cause analysis and new reporting, plus an S/4HANA rollout to Indonesia
- Education group, 100+ schools (SAP Cloud ERP, public cloud): started with finance support, built extensions to simplify operations, now full L2/L3 AMS from offshore
- Specialty chemicals, Mumbai (SAP Cloud ERP, Private): system maintenance, RICEF developments, process changes and UI extensions
- Chemicals, Mumbai (SAP ECC): proactive monitoring with EarlyWatch, patching, statutory changes and audit support to prevent outages
- Automotive, Pune (SAP ECC): a quarterly, ROI-driven roadmap of enhancements using unused standard functionality and ABAP development
The result
Stable systems, fewer repeat issues and a steady flow of improvements, on whichever SAP platform each client runs, and a ready path to the next step.