Walk · SAP Support and AMS

SAP Application Management Services (AMS)

SAP application management services (AMS) keep your SAP system stable, compliant and improving after go-live. We provide L1 to L3 functional, technical and Basis support with defined SLAs, monthly reporting and a continuous-improvement backlog, for SAP ECC, S/4HANA on-premise, SAP Cloud ERP, Private and SAP Cloud ERP, delivered from Navi Mumbai, India.

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SAP Application Management Services (AMS)

Reviewed by Sabahat Kazi, Founder and CEO · Updated 12 October 2026

When you need it

Is this right for you?

  • Your SAP team is stretched or key people have left
  • Tickets recur because root causes never get fixed
  • You have just gone live and need hypercare, then steady support
  • Statutory and business changes keep piling up

SAP Application Management Services (AMS) is part of Walk, our name for SAP application management services (AMS), support, staff augmentation and audits.

What is included

What you get

L1 to L3 supportFunctional, technical (ABAP) and Basis coverage.
Defined SLAsResponse and resolution targets, measured and reported monthly.
Root-cause fixesRecurring issues eliminated, not just closed.
Enhancements and RICEFsReports, interfaces, conversions, enhancements, forms and workflows.
Statutory updatesLegal and tax changes configured and tested.
AI-assisted operationsAI for ticket triage, knowledge search and faster resolution.
How we work

Approach

TransitionKnowledge transfer and runbooks.
StabiliseBacklog cleared and SLAs met.
ImproveRoot causes fixed and automation added.
EvolveA roadmap toward the next step.
Case study

SAP Application Management Services (AMS) in practice

Chemicals and masterbatch manufacturer
SAP S/4HANA Implementation and Migration (Leap) · Implement

S/4HANA live in 4.5 months for a chemicals and masterbatch manufacturer

Chemicals and masterbatch manufacturer · Turkey

S/4HANA on-premiseSAP Analytics CloudAMS

The need

As part of its strategic plan, the company wanted a digital core that would standardise processes and harmonise data across the business.

What we did

  • Implemented SAP S/4HANA on-premise in 4.5 months, followed by one month of support
  • Brought procurement (MM), production and quality (PP/QM), sales (SD), accounting (FI/CO) and maintenance (PM) onto one system
  • Integrated e-invoicing and e-delivery with the national portal through a third-party solution
  • Delivered complex scenarios: actual costing, multi-currency reporting, bills of exchange and BoM secrecy
  • Implemented SAP Analytics Cloud with KPIs and dashboards for senior management

The result

One standard process and data model from procurement to accounting, live in 4.5 months. On completion, we were awarded the offshore SAP AMS contract.

Five clients in food and beverage, education, chemicals and automotive
SAP Support and AMS (Walk) · Support and continuous improvement

Application management across every SAP deployment model

Five clients in food and beverage, education, chemicals and automotive · India and Indonesia

ECCS/4HANA on-premiseSAP Cloud ERP, PrivateSAP Cloud ERP

The need

Each client needed SAP to stay stable and keep improving, on a different platform: SAP ECC, S/4HANA on-premise, SAP Cloud ERP, Private and SAP Cloud ERP (public cloud).

What we did

  • Food and beverage, North India (S/4HANA on-premise): issue resolution, root-cause analysis and new reporting, plus an S/4HANA rollout to Indonesia
  • Education group, 100+ schools (SAP Cloud ERP, public cloud): started with finance support, built extensions to simplify operations, now full L2/L3 AMS from offshore
  • Specialty chemicals, Mumbai (SAP Cloud ERP, Private): system maintenance, RICEF developments, process changes and UI extensions
  • Chemicals, Mumbai (SAP ECC): proactive monitoring with EarlyWatch, patching, statutory changes and audit support to prevent outages
  • Automotive, Pune (SAP ECC): a quarterly, ROI-driven roadmap of enhancements using unused standard functionality and ABAP development

The result

Stable systems, fewer repeat issues and a steady flow of improvements, on whichever SAP platform each client runs, and a ready path to the next step.

Questions

SAP Application Management Services (AMS), answered.

Which SAP versions do you support?
SAP ECC, S/4HANA on-premise, SAP Cloud ERP, Private (formerly RISE with SAP) and SAP Cloud ERP (public cloud, formerly GROW with SAP).
What does SAP AMS cost?
It depends on scope, ticket volumes, modules and service levels. Most clients choose a fixed monthly capacity; we size it after a short review of your tickets.
Can we start with one module?
Yes. Many clients start with one tower, such as finance, and expand once service levels are proven.
Where is support delivered from?
From our delivery centre in Navi Mumbai, India, with on-site presence when needed.
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